Harassment by cartrack

I have a very bad experience with Cartrack and feel so harassed and tired of dealing with the most *********** consultant ever.

I bought my car in 2015 and because the dealership had a deal with cartrack when I picked up the car it was already fitted with their device. I got calls from them every month sometimes twice checking my device and all, had no issues at all. I made my payments every month and my account was up to date.

around 2021 I had people chasing me at night and trying to knock me off the road, I called them to please assist and the consultant told me that they cant find my details on the system and I should give them my id number so they can search my profile, still nothing and she told me sorry I can't help you and hung up.

I sent an email to cartrack reporting this and till today no response. This year on the 01st of February I called to locate my car and the consultant told me that my device has not been working since 2023 and she asked if the car has any mechanical issues I told her no so she told me a technician needs to be called in and they must replace the unit. later on that day I got a call from another consultant telling me that they will send a technician and I must pay R600 for the call out fee, I then asked why is cartrack not fitting the bill since I have been paying all these years for something that is not working and he told me he will escalate the matter as he can't make that decision. I then told them that I am not going to pay the account until it is sorted out.

Till date I am waiting for the call for the matter to be resolved and I get about 5 calls a day from their accounts department telling me that my account is in arrears. even after asking them to not call me telling me about the payment until the matter has been resolved, now it seems like they are doing it deliberately because the calls don't even get to 30mins intervals they keep coming and I feel so harassed in the morning as early as 07:00 they call.

can someone please assist with this.