Harassment

After my repeated interactions with Cartrack, I am extremely dissatisfied with the level of service I have received.

Despite clearly declining your services, my account was still debited, and it took nearly three weeks to resolve the issue. Since then, I have received at least seven additional calls from your call centre attempting to market further products to me. I have also spoken to three individuals who identified themselves as managers, requesting that all of my personal details be removed from your systems.

Despite these requests, I continue to receive unsolicited calls. This ongoing contact is unwelcome and constitutes harassment.

Please take note that, in terms of the Protection of Personal Information Act (POPIA), I hereby formally:

Object to the processing of my personal information for direct marketing purposes (Section 11(3)) Withdraw any consent that may have previously been given for such processing Request the immediate deletion of my personal information from your marketing databases (Section 24)

Accordingly, you are required to:

Immediately cease all marketing and sales calls to my number Remove my personal details from all your systems and third-party databases Provide written confirmation that this has been actioned

Failure to comply with this request will leave me with no option but to escalate the matter to the Information Regulator South Africa and pursue further action.

I expect written confirmation that this matter has been resolved without delay.