Harassed Daily After Cartrack’s Own Mistake!

Cartrack wrongfully deducted money from my account. After posting here on Helopeter, they were quick to contact me and to refund me twice! I emailed the next day after receiving the funds and asked if the second refund was compensation or a mistake, and they confirmed it was their error. Then suddenly, on a Sunday 8 November on my way to church I got my first call and thereafter daily calls stating I owe R409.00 and my account is in arrears. After receiving a “Letter of Demand” giving me 10 days to pay I told the Consultant I’ll pay by within that period, yet the calls haven’t stopped. Yesterday was the final straw. Their consultant once again wanted to “verify” me, and I lost my patience and my cool, she said she’d hang up on me. I was furious and dropped the phone and was embarrassed at work, because of the way I spoke and shouted. This is harassment, plain and simple, and completely against the Consumer Protection Act. I’ll pay what’s due by 16 November (within my 10 days given by you), but I’ve had enough of the constant harassment and unprofessional service. Cartrack fix your processes, train your staff, and STOP harassing your customers. DO NOT PHONE me, if you want to speak to me get a Professional Senior or a well spoken Manager to phone me or send me a mail. I HAD ENOUGH!!!