MT
Mogomotsi T

1 reviews | Active since Jun 2024

27 Mar 2026, 18:45

Had a query about my vehicle trips

Had a query about my vehicle trips.been calling cartrack for 2 days speaking with multiple agents but they couldn't provide me with the accurate answer of the movement and one of them (Kgotsofetsi Nkutha) She was telling me incorrect information (different from the data they've sent me) & when I ask her for clarity she ended up being rude telling me that I already spoke with many agents and they can't be explaining one thing time & again.I asked her to put me through to her manager cause she can't help & I can't tolerate her attitude then she hang up on me.only agent who managed to give me the correct information is(Thabisile Qwama)she's very knowledgeable,patient and respectful⭐. If she could share her knowledge & customer service skills with others then Cartrack will go far.Overall I'm so disappointed that the matter took time to be resolved😏 & plus I had to deal with rude agent like Kgotsofetsi who thinks she knows what she's doing but telling lies🚮

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Replies (1)
Cartrack
Cartrack's reply27 Mar 2026, 19:29
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team