Grossly inconvenient and *********** staff

Installation technicians fitted the device but when I log into my account on their website to test it, it wasn't working. I reported it, they tested it for themselves and found a fault so they send a team to fix it again. It worked but when I start my car it displayed "Airbag Error". I went to my dealership to have this checked and they told me that the airbag sensor has been tempered with so my airbag won't deploy in case of collusion so I must pay R22000 to fix it. I reported this to Cartrack and they told me that they'll send technicians to check it but I haven't got a call from them. I am worried this is not treated with urgency because my life is in danger because of Cartrack.