Gross Service Failure, Data Capturing Error, and Unprofessional Management

I am writing to express my extreme disappointment and outrage regarding the utterly *********** service I have received from your team, which has directly jeopardized an urgent insurance claim.

The core issue is a data capturing mistake omitted by Cartrack onmy vehicle Mahindra S4.This error requires immediate rectification. The service failures and lack of professionalism I have encountered are detailed below: *********** Sales Team: The initial error was caused by the *********** actions of the Sales Team.

Unprofessional Management: Kim Adam is holding an unprofessional management position, contributing to the failure to resolve this issue. Refusal of Management Intervention (Tina Gcingca): The manager allegedly in charge, Tina Gcingca, has flatly refused to take my calls to resolve this urgent matter.

This is an unacceptable dereliction of managerial duty in a critical situation. Critical Consequence & Urgency: I will forfeit my insurance claim if this data issue is not rectified and confirmed before 12:00 PM today, 2025 November 3 The payment is due at 12:00 PM, and your company's error and management's refusal to act are the sole reasons for this imminent loss.

I question the operational capacity of Cartrack: If a simple data rectification cannot be handled with urgency, I seriously wonder how an emergency tracking intervention would be resolved accordingly. I demand the following immediate actions: Rectify the data capturing mistake IMMEDIATELY and provide written confirmation of the correction.

Have an executive-level manager who is not Tina Gcingca or Kim Adam contact me immediately to confirm resolution and address this egregious service failure.

Provide a clear explanation for the refusal of Tina Gcingca to address an urgent client matter that results in financial loss. Failure to resolve this before 12:00 PM will result in me pursuing further action for the financial loss incurred by forfeiting my insurance claim, citing Cartrack's direct negligence and service failures.

I expect a prompt and urgent resolution.

Regards Delicia