Great service from the consultant with regards to answering my questions and clarity I needed regarding my Cartrack subscription

Great service from the consultant with regards to answering my questions and clarity I needed regarding my Cartrack subscription. However, I am fairly concerned regarding the lack of customer education of product offering beyond the sale. I’ve had the tracker installed for a number of years now and there’s no courtesy calls unless the unit is not receiving any power. No education around how to use the mobile app to its full potential. I am honestly questioning the value I am getting from Cartrack as a customer. A lot of room for improvement, thanks.