Great service as long as you are paying

I see that Cartrack receives plenty of positive revues from current customers but this drops away for past customers. I purchased my car new in 2007 and took out a Cartrack contract on the recommendation of the VW agents. Fourteen years later, in 2021, I did not consider it worthwhile to have tracking on my 14-year-old car, so I cancelled. My car's battery is now continually going flat over 2 or 3 weeks and it has been suggested that it is likely to be the tracker unit with a dead battery. All I am wanting to know from Cartrack is who the agents for Cartrack are in my home town, Pietermaritzburg, but, despite my attempts to ask them on their website contact page, I am met with silence from their side. VW can't help me either, looking at me blankly when I say Cartrack. Do I not matter now that my 14 years of paying Cartrack is over, even if it is a simple answer to a query?