LM
Lehlohonolo M
1 reviews | Active since Jul 2023
06 May 2025, 15:27
Great disappointment
I contracted with Cartrack over the phone, and specifically asked that a panic button be added to my package. Instead they then added the crash detection feature. I then requested access to the sales recording, and they say I need to go to the branch and listen to it there.
Why do I need to go to the branch when I contracted telephonically? Why must I be inconvenienced by their mistake? I am greatly disappointed.
Helpful (0)
Replies (7)0
Replies (7)
Cartrack's replyOfficial
06 May 2025, 15:38Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply06 May 2025, 15:38
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
LM
Lehlohonolo M's updateReviewer Update
08 May 2025, 08:52I am awaiting feedback from your investigation?
LM
Lehlohonolo M's update08 May 2025, 08:52
Reviewer Update
I am awaiting feedback from your investigation?
Cartrack's replyOfficial
08 May 2025, 10:54Good day Lehlohonolo,
On behalf of Cartrack, I would like to offer my sincerest apologies for the inconvenience caused. Your matter has been escalated to our sales department and awaiting the contract and we will listen to it then contact you back with the response.
Kind Regards,
The Cartrack Team.
On behalf of Cartrack, I would like to offer my sincerest apologies for the inconvenience caused. Your matter has been escalated to our sales department and awaiting the contract and we will listen to it then contact you back with the response.
Kind Regards,
The Cartrack Team.
Cartrack's reply08 May 2025, 10:54
Official
Good day Lehlohonolo,
On behalf of Cartrack, I would like to offer my sincerest apologies for the inconvenience caused. Your matter has been escalated to our sales department and awaiting the contract and we will listen to it then contact you back with the response.
Kind Regards,
The Cartrack Team.
On behalf of Cartrack, I would like to offer my sincerest apologies for the inconvenience caused. Your matter has been escalated to our sales department and awaiting the contract and we will listen to it then contact you back with the response.
Kind Regards,
The Cartrack Team.
LM
Lehlohonolo M's updateReviewer Update
14 May 2025, 09:18Dear Car Track Team
Please update me on this matter.
Please update me on this matter.
LM
Lehlohonolo M's update14 May 2025, 09:18
Reviewer Update
Dear Car Track Team
Please update me on this matter.
Please update me on this matter.
LM
Lehlohonolo M's updateReviewer Update
15 May 2025, 10:22Cartrack, this matter has been outstanding for a week now. Please resolve it. If you cannot, let me know so that I seek alternative solutions. What you have provided is not what I asked, and that is breach of our agreement and I need it resolved promptly.
LM
Lehlohonolo M's update15 May 2025, 10:22
Reviewer Update
Cartrack, this matter has been outstanding for a week now. Please resolve it. If you cannot, let me know so that I seek alternative solutions. What you have provided is not what I asked, and that is breach of our agreement and I need it resolved promptly.
LM
Lehlohonolo M's updateReviewer Update
19 May 2025, 11:55Dear Cartrack
If this matter is not resolved by COB tomorrow. I will be forced to cancel my debit order mandate. It is not fair for me to honor my end of the contract while you fail to honor yours!
If this matter is not resolved by COB tomorrow. I will be forced to cancel my debit order mandate. It is not fair for me to honor my end of the contract while you fail to honor yours!
LM
Lehlohonolo M's update19 May 2025, 11:55
Reviewer Update
Dear Cartrack
If this matter is not resolved by COB tomorrow. I will be forced to cancel my debit order mandate. It is not fair for me to honor my end of the contract while you fail to honor yours!
If this matter is not resolved by COB tomorrow. I will be forced to cancel my debit order mandate. It is not fair for me to honor my end of the contract while you fail to honor yours!
LM
Lehlohonolo M's updateReviewer Update
03 Jun 2025, 11:23Good day Cartrack
I have formally submitted my notice of cancellation for the contract - thanks for nothing!
I have formally submitted my notice of cancellation for the contract - thanks for nothing!
LM
Lehlohonolo M's update03 Jun 2025, 11:23
Reviewer Update
Good day Cartrack
I have formally submitted my notice of cancellation for the contract - thanks for nothing!
I have formally submitted my notice of cancellation for the contract - thanks for nothing!