Got a message from them that account is not paid and failure to pay would result in cartrack services to be suspended, even though debit order went through

Got a message from them that account is not paid and failure to pay would result in cartrack services to be suspended, even though debit order went through. They sent a what'sapp,only to call them back and wait for their slow computers to reflect payment,and for them to say it was a general message sent to everyone.