Good service, one disappointing interaction.

I hardly ever have a bad experience with this company, which is why this stood out to me. I recently made a call where the consultant who assisted me was unkind and not very helpful. I needed guidance, and all that was required was to direct me to the correct department or advise who I should speak to, as she was unable to confirm the information herself.

I later called back once I had all the required information, and the second consultant who assisted me was extremely pleasant and helpful. She took the time to explain why certain processes work the way they do, which I really appreciated.

Overall, I have had good experiences with Caretrack, but I hope consistency in customer service can be improved.