NL
Nicola L

1 reviews | Active since Jun 2025

17 Jun 2025, 14:31

Good day My name is Nicola Liesabon I was a client of Car track My car was ****** on the 23 February 2025 I called Car track that the car was ****** and they said they will send out a team and that I should go to my nearest police station to go file

Good day My name is Nicola Liesabon I was a client of Car track My car was ****** on the 23 February 2025 I called Car track that the car was ****** and they said they will send out a team and that I should go to my nearest police station to go file a case and that I did it was only on that day they keep me informed after that I had to call the. To get information about the whereabouts about my car still there was no positive feedback so I requested a warranty claim just to find out that they say I didn't pay my account on time but my account was on date no arrears when had to proceed with the warranty claim the said I never did testing on the device which I never knew of or never got a message that I must test my device every third month I think I went through my emails to check for the terms and conditions never recieved one when I opened my car track account only got one when I started questioning about the test till today I never heard from them and still my car has not been found

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Replies (1)
Cartrack
Cartrack's reply17 Jun 2025, 15:10
Official
Good day Nicola,
 
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.

Kind regards,
The Cartrack Team