Good day, I am writing to express my dissatisfaction regarding the lack of response from your team. In April, I sent an email to the accounts department informing you that my banking details had changed. I also followed up via WhatsApp, but I did not re

Good day,

I am writing to express my dissatisfaction regarding the lack of response from your team.

In April, I sent an email to the accounts department informing you that my banking details had changed. I also followed up via WhatsApp, but I did not receive any response through either channel.

I have now received an email stating that my account is unpaid, despite my attempts to update my payment information well in advance.

Please investigate this matter urgently and advise on how we can resolve it as soon as possible.