Get YOUR FACTS AND SYSTEMS IN ORDER!

To a company that has no clear, line of communication between consultants, I had purchased a vehicle at straydom park VW, it was fitted with a cartrack device, for the first 12 month the dealership covered me.

There after I would move onto a payment plan, in January I begun receiving calls being informed I will be moving over on the the payment plan in March 2022. to which I Agreed.

I then received several calls from car track consultants telling me I owe R186. Every call informed them I was told it will change over to a payment plan in March, to which most of the consultants very rudely told me I AM WRONG!, What is the point of saying calls are recorded if no one is checking on the information given?

I then dealt with a consultant Tshepiso Letsoalo who was by far more professional in providing the correct information to which I was told they made a mistake and that I was due to change over in February, I then made the payments and placed a debit order.

Since then I still get calls from various cartrack consultant who are so unprofessional in there telephone etiquette demanding money from me after I HAD ALREADY PAID AND PLACED A DEBIT ORDER.

After this I recieved WhatsApp messages from car track doing the samething to which I again I Rep**** I HAD ALREADY PAID AND PLACED A DEBIT ORDER. I further stated they need to check there records or I WILL CANCEL THE CONTRACT!

The most unprofessional response I received was I MUST PUT IT IN WRITING WITHIN 20 DAYS AND WHEN I CANCEL I MUST PAY MORE MONEY.

Not even bothering to find a solution or even caring to go back on there records.

ABSOLUTLY APPUALING SERVICE! I really hope that there will be a Representative that will answer this in due course as I have settled court matters with companies whom have done the same and I have won every time.

So I strongly suggest you resolve this matter A.S.A.P.