1 reviews | Active since Nov 2021
Garbage service
Bad service do not use cartrack for anything useless.
I joined cartrack for my Uber bike business. I noticed on the app two days late that on of my bikes was in one place. I called for location they couldn't pick it up they told me system server is down it takes time to locate position. Few hour late they tell me the suspect that the battery has been removed from the bike. After a whole 24hrs they only "suspect" I had to call in and ask bike was ****** they did not recover I called countless times everytime they escalate it they will call me back it's been 2 full months now never heard from them.
While dealing with insurance on the other hand the same useless cartrack sends me an email to give consent to the insurance. I call back to how can they be taking calls from the insurance but ignoring my calls. . Am sitting on position my business has taken huge losses insurance declines the payout now I need cartrack to pay my bike back its 3 full months now they still debit the full amount. Useless.
If I don't get my bike back am opening a case with ombudsman am sick and tired..
DO NOT USE CARTRACK
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
