Furious of being overcharged by Cartrack!!!!

On 03 September 2025, I sent the following email to Cartrack :

Good Day

I trust that this email finds you well.

Please note that a debit order with an amount of R870,00 and DebiCheck that amounts to R929,00 were deducted from my account on 29th and 30th of August, I am furious because for months an amount larger than the agreed upon R250,00 were deducted, when I queried this all I was told was that there were extra benefits added to my account, how do you begin to add extra benefits to a client's account without the consent of the client, and on top of that you (Cartrack) never reimbursed me for all these months extra unauthorized deductions made from my account.... Now this!!!

I agreed to R250,00pm, nothing more, nothing less, I understood the R870,00 for re-installation but the DebiCheck I couldn't reverse so I had to reverse the amount of R870,00 just to get some funds back, please in future do not DebiCheck from my account, and just deduct the R250,00, my agreed debit date were for the 15th, now you are deducting on 29th and 30th, do not **** your clients in this manner it is ********* and unacceptable!

I would like for cartrack to reimburse me with each and every extra cent deducted from my account since I became a client or I will divert to legal action, as this was not what I signed up for, I am disgusted by this, that is the reason why consumers don't want to sign up to these agreements, this is a bridge of contract!!

I hope to hearing from you soon...

Regards Samanthia Gasment ID: *** CELL: ***

They responded saying the matter was escalated to the relevant department and that I'll be contacted soon. I was never contacted, yet on the 15th September 2025, an amount of R265 were debited by them on my account, I agreed to R250 and they still owe me outstanding balances for all the previous months since I started with them for overcharging me.