Furious Complaint Regarding *********** Service from Cartrack Head Office

I am writing this message filled with nothing but outrage, frustration, and complete disappointment regarding the disgraceful service I received from Cartrack Head Office. The experience has left me utterly appalled at the utter incompetence, lack of professionalism, and failure to deliver even the most basic service to a paying customer. You should know that I will not stand for this kind of treatment, and neither should any other customer.

Let’s begin with the application process. I went through the proper channels, made a telephone application, and was informed by a representative that someone would call me the next morning to schedule an appointment. And yes, they did call, and we finalized everything for 28/09/2024, 08:00, at your Middelburg branch. Like a responsible customer, I arrived 15 minutes early, at 07:45, expecting a smooth process. Little did I know this was only the beginning of what turned out to be a nightmare.

To my shock and disbelief, despite the office being open, not a single soul was in reception. No one. Not a person in sight. What kind of business are you running where your staff cannot even bother to be present during their operational hours? After waiting like an idiot, eventually, a nice lady stormed in and tried to assist me. Despite her kindness, this should not have been the situation to begin with. However, things continued to deteriorate from this point forward.

Apparently, my booking couldn’t be found. How is it even possible that after going through the entire process, providing all necessary details, and confirming the time, my booking still somehow disappears into thin air? This is utter incompetence on your part, and you need to own up to that failure.

I was forced to fill in another application form as if I had done nothing in the first place. At this point, I’m not only annoyed but extremely irritated that I had to go through this unnecessary process all over again. By the time this was done, it was already 08:15. Keep in mind that this is well past my original appointment time, and not a single productive thing had happened by then.

Soon after, another lady came in and finally explained the situation—confirming that my booking could not be found, but they would still proceed with the installation. Apparently, your company isn’t even capable of keeping track of its own bookings. She mentioned the installation would take around an hour.

Of course, I had no confidence in that time frame, and unsurprisingly, my worst fears were confirmed. 09:15 came and went. The installation wasn’t done. 10:15 came and went. Still nothing. Eventually, at 10:40, over two hours after the promised time, they finally informed me that the installation was complete. Two hours for something that should have taken one hour – that in itself is beyond absurd.

You would think that after making me wait for such an egregious amount of time, everything would be in perfect working order. But no! To my utter disbelief, they didn’t even take the time to set the correct kilometers in the device. What kind of negligence is this? Is your staff completely untrained or simply uninterested in doing their jobs properly? How does a service like this get approved for public use when you can’t even bother to set up a basic feature like the correct kilometer reading?

Now, thanks to this sheer incompetence, I cannot even use the device for the logbook. The entire purpose of getting the device in the first place is rendered pointless because your employees couldn’t be bothered to complete their tasks properly. I spent over two hours dealing with this absolute chaos, only to end up with a device that doesn’t even work as it should. This is not only inconvenient but a total waste of my time, energy, and resources.

At this point, I will NOT recommend Cartrack to anyone. In fact, I’ll do quite the opposite. I will ensure that others are well aware of how grossly *********** your company is, and I will make sure no one else has to suffer through this nightmare of an experience. I cannot believe that after all this time, you cannot even provide a basic service without messing things up.

Cartrack’s sheer lack of professionalism and unreliability is astounding, and I demand immediate action on this matter. This isn’t just about bad service—this is about a total failure on your company’s part to deliver on its commitments and uphold basic standards of decency toward customers. Fix your systems, train your staff, and get your act together.

This needs to be rectified IMMEDIATELY, or I will have no choice but to escalate this matter further. You cannot treat your customers like this and expect to continue operating without facing the consequences of your actions.

I expect a written apology and immediate corrective measures for the shoddy service I’ve endured. Fix the device, ensure the kilometers are set properly, and provide an explanation as to how this incompetence was allowed to occur in the first place. If you fail to do so, trust me, you’ll be hearing from me again—and it won’t be pleasant.

Consider this your formal notice of my complete dissatisfaction and an opportunity for you to correct your abysmal mistakes.

Fuming and Extremely Disappointed,