Frustrating service and unresolved for months

I sold my vehicle in January and have been requesting since then that my tracking device be removed and reinstalled in my new car. Despite calling almost every week, this still has not been resolved.

After considerable effort on my side, the device was finally removed from my old vehicle around three months ago but to date it has still not been installed in my new one. An installation was scheduled and no one arrived on the day. There was no proactive communication from Cartrack to reschedule or explain.

I've now given up on getting the device installed. When I asked to cancel, I was told I'd be liable for an R1800 cancellation fee this despite the service being unusable for most of the year due to Cartrack's own failure to deliver. My contract runs until November, so I intend to simply let it lapse.

For a company whose entire value proposition is reliability and security, this has been a deeply disappointing experience. I would appreciate a response addressing why the reinstallation was never completed and why a cancellation penalty is being app**** under these circumstances.