SM
Sharon M

1 reviews | Active since Jan 2021

19 Jul 2025, 07:31

Frustrated is an understatement

I wrote a review on Hellopeter in June 2025 and up-to-date I haven't received my refund since I was over charged for 4 years but instead I keep getting call to pay for the 2 months I reversed payment of my debit order of R459.00 , how does Cartrack have the nerve to request I pay R459.00 when they owe me R6400 for the 4 years they overcharged me after my contract was expired they were supposed to debit me R99.00 but they debited me R242.00 for 4 years. Since they wrote on hellopeter that they were going to investigate and get back to me , I'm still waiting for the email or call but instead I get harassed by the accounts department and also whatspp to say I must pay R459.00.im very frustrated by cartrack I would never recommend them to my worst enemy.

0
Replies (2)
Cartrack
Cartrack's reply19 Jul 2025, 08:01
Official
Good day Sharon,
 
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched and we remain confident that this matter will be clarified.

Kind regards,
The Cartrack Team

SM
Sharon M's update19 Jul 2025, 08:14
Reviewer Update
Hi hellopeter

Kindly note they always respond with an auto reply to say they will investigate, I don't get any emails from them .
I would appreciate a response where they confirm they have resolved my issue

Regards