Frustrated, disappointed and regretful for trusting you!!

I'm so frustrated and disappointed with Cartrack!!! Firstly their agents will all tell you different things which seems to me no one actually knows what they are doing. At the beginning of September I received a call from an agent telling me that someone "bought" my car from me and provided the "necessary" documents so therefore they will be suspending my account but I am still liable to pay every single month, which I told the agent that I have not sold my car and it's actually owned by the bank until I finish my car loan. From then I receive more than 4 calls a day, of different people asking for private information for my car. I told them it's all false they need to investigate the person making these claims as the documents can not possibly be factual and they are probably trying to **** me and Cartrack. On my Cartrack app I saw that my registration number for my car has been changed which I called them and they changed it back to my correct registration number and adviced that I should change my password which I did. Another agent I spoke to told me all is well with my account and car, there are no notes of changing owners or anything to that extent, she also advised that Cartrack has been having a lot of problems with protecting their clients information. She advised that their "competitors" have gotten a hold of the clients data and making false calls and sending payments links where most elderly people are getting ****med out of their money. I contacted my bank which assured me that no sale or change of ownership has happened on my car and I need to contact Cartrack as it's on their side. I tried to cancel this ridiculous tracking service but they advised I will have to pay over R2000. Now I'm stuck with a suspended service that I can not use but I'm forced to pay for all because a car company does not have the competency of verifying and telling the difference between **** and real documents. But also I can't cancel because they want an arm and a leg for me to cancel (which I did not want to do). I'm disappointed, frustrated and really regretting trusting this company to keep my car safe in the first place!