FRUSTRATED CLIENT

Around April 2017 I reported a ****** vehicle to Cartrack at the request of the dealership where I had just traded my vehicle at. I had forgotten to cancel the contract with Cartrack. I was informed by an operator at Cartrack that the vecle cannot be traced as he could not pick up the signal from the devise.

I was promissed to be kept updated about developments. I later in the year requested that my contract be terminated as I no longer own the vehicle. Cartrack continued deducting premiums from my account. Out of frustration, I requested that my second vehicle's contract be terminated as I did not get joy from the company. Recently, I received confirmation that only one contract had been terminated, and that the ****** vehicle's contract was still running. I subsequently requested the operator to cancel it.

I was reassured that a note has been made to that effect. Of late I received an sms from a debt collecting company threatening to blacklist me and/or take legal action if I do not pay my premiums. I subsequently sent an email on the 26th of April 2018 to Cartrack's Client Services, as well as their Legal Department. To date, no response has been forthcoming.

I find this extremely frustrating as I am expected to pay for services I do not enjoy.