Frustrated and Drained by Cartrack’s Inadequate Service and Lack of Transparency

I am beyond disappointed with Cartrack. I trusted them to secure my car, but they failed entirely, leaving me in financial distress and debt. After numerous attempts to communicate and resolve this issue, Cartrack finally issued a partial refund, but even this came with complications – they still deducted an outstanding amount without properly explaining the charges or providing a breakdown.

What’s more frustrating is that Cartrack continues to refuse to provide the trip report, which is essential for my records and could impact my insurance claim. I am now at risk of losing out on my claim entirely, simply because Cartrack won’t fulfill a basic request.

This ordeal has gone on for far too long. I feel exhausted, drained, and deeply stressed by the lack of accountability, transparency, and care from Cartrack. No customer should have to endure this level of neglect and poor service. I strongly urge others to be cautious with this company, and I sincerely hope Cartrack takes swift action to correct their practices for the sake of current and future clients.

Desired Outcome: Immediate provision of the trip report and full transparency regarding the charges and outstanding balance taken from my account.