Frauster

I am writing to formally express my deep dissatisfaction with the service I have received from Car Tracker. On 03 December 2023 at 11:41, I discovered that an unauthorized debit order is being processed from my bank account. Below are the specific issues I would like to address:

Unauthorized Debit Order: I did not open or accept any debit order mandate from Car Tracker. Despite this, a debit order has been debited from my account since October, which I find highly concerning.

Vehicle Ownership: I do not own any vehicle, and I am perplexed as to why this information was not verified with my bank before processing a debit order against my account. This raises serious questions about the protocols your company has in place.

Given these points, I am genuinely concerned about the possibility that this might be a common practice. I feel this situation can be considered *****.

During my calls for assistance, I spoke to several representatives, including Ntombi and Sambela Motha, who both informed me that they were unable to hear me clearly and subsequently cut my call. The last agent, Sihle Nkosi, was not able to provide any assistance on my complaint, leaving me frustrated and disappointed.

I would appreciate a prompt resolution to this matter. Please investigate this situation and provide me with a detailed explanation as well as the necessary steps to rectify these unauthorized charges on my account.