********** Sale

June 2020 I purchased a Polo Vivo at VW Krugersdorp. David, The sales agent, who sold the car to me DID NOT mention to me that there is a separate car track amount that I need to pay. To my surprise, R251 was deducted on my account that I do not know off. When I called to enquire about it, I was told that I signed for it and I do not remember anyone explaining that there is a car track document from the documents I signed. All I know as per the sales agreement, I signed for the car purchase ONLY.

As a sales person in a finance sector myself, I know very well that the FSCA clearly stipulates that NO SALE OF ANY PRODUCT SHOULD RENDERED WITHOUT THE AGREEMENT WITH A CLIENT. The Sales Person at Dealership is not authorized Representative of Cartrack (PTY) LTD and he may not conclude contract on behalf of the third party, I am laying a formal complaint against the company for ********** sale of their product. It's clear that their doing their Shenanigans in desperation to boost their new business and Commission.

This has greatly affected my monthly budget and well as my personal life because I now find myself having to pay the bank administration fees for reversal and some of my KNOWN debit orders bounce because of this. My credit life is also at stake when these debit orders bounce, and as someone who works in a financial sector, I cannot afford such.

I am looking forward to your reply before my next payment date,

For clarity and more details on the matter, please feel free to contact me on my email address (***) and/or my cellphone number ***