SF
Sandy F
1 reviews | Active since Sept 2018
01 Jan 2019, 10:52
********** cancellation fee and they don't know their own notice period.
Like Scheepers before me, Cartrack is charging me a "cancellation fee", because the contract was cancelled before the end of the term. I have no term contract with them! On the 11th Dec I asked them to cancel the contract. I was told there is a 20 working day notice period. So the "notice period" ends on the 14th Jan.. They want to charge me for the WHOLE of January? Bunch of *******. Rather use Discovery.
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Replies (3)Cartrack's replyOfficial
01 Jan 2019, 17:40Good Day Sandy
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply01 Jan 2019, 17:40
Official
Good Day Sandy
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
SF
Sandy F's updateReviewer Update
02 Jan 2019, 09:27Francinah Lebojoa phoned my wife at 7 a.m. She claimed that I was not answering my phone. This is a lie. I have either answered or phoned back to every call I have received from Cartrack.
My wife has nothing to do with my contract with Cartrack. Her number is for use by Cartrack in an emergency. Why would Cartrack phone her out of business hours to deal with a business matter? Its harassment and that's a crime.
I phoned Cartrack on the number shown on my wife's phone and got the Control Room. They said there was nobody by that name at Cartrack. They also said that Billing only opens at 8 a.m. But Francinah phoned my wife at 7 a.m.
I got an email from Precious Kubheka, an Assistant Debtors Manager today, in response to my previous review. She said that I have not been charged a cancellation fee. But the invoice clearly states that is a pro rata cancellation fee.
Its all rather confusing. Francinah doesn't work at a place that she can phone from. Invoices that are for cancellation fees actually aren't for cancellation fees...
Why should I take my business to a company that harasses my wife to get payment? To a company that condones phoning the spouse of a client out of business hours about a business matter?
To a company that lies about whether or not they have phoned somebody?
SF
Sandy F's update02 Jan 2019, 09:27
Reviewer Update
Francinah Lebojoa phoned my wife at 7 a.m. She claimed that I was not answering my phone. This is a lie. I have either answered or phoned back to every call I have received from Cartrack.
My wife has nothing to do with my contract with Cartrack. Her number is for use by Cartrack in an emergency. Why would Cartrack phone her out of business hours to deal with a business matter? Its harassment and that's a crime.
I phoned Cartrack on the number shown on my wife's phone and got the Control Room. They said there was nobody by that name at Cartrack. They also said that Billing only opens at 8 a.m. But Francinah phoned my wife at 7 a.m.
I got an email from Precious Kubheka, an Assistant Debtors Manager today, in response to my previous review. She said that I have not been charged a cancellation fee. But the invoice clearly states that is a pro rata cancellation fee.
Its all rather confusing. Francinah doesn't work at a place that she can phone from. Invoices that are for cancellation fees actually aren't for cancellation fees...
Why should I take my business to a company that harasses my wife to get payment? To a company that condones phoning the spouse of a client out of business hours about a business matter?
To a company that lies about whether or not they have phoned somebody?
Cartrack's replyOfficial
04 Jan 2019, 12:55Good Day Sandy.
We sincerely apologize for any inconvenience caused. We will ensure that this matter is handled accordingly. We will be in contact during business hours to resolve.
Thank you.
Kind regards
The Cartrack Team
We sincerely apologize for any inconvenience caused. We will ensure that this matter is handled accordingly. We will be in contact during business hours to resolve.
Thank you.
Kind regards
The Cartrack Team
Cartrack's reply04 Jan 2019, 12:55
Official
Good Day Sandy.
We sincerely apologize for any inconvenience caused. We will ensure that this matter is handled accordingly. We will be in contact during business hours to resolve.
Thank you.
Kind regards
The Cartrack Team
We sincerely apologize for any inconvenience caused. We will ensure that this matter is handled accordingly. We will be in contact during business hours to resolve.
Thank you.
Kind regards
The Cartrack Team
