Formal Complaint: Unauthorised Debit and Unfair Cancellation Fee:MASH22779

unauthorised debit and subsequent unfair charges app**** to my account.

An amount of R39.80 was debited from my bank account without prior explanation. Upon enquiring about this debit, I was informed that it related to an extra cost for towing services. This is extremely concerning, as I was explicitly informed that the towing service was free of charge and that I would not be billed for it.

Based on this understanding, I requested that the service be cancelled. I was then advised that a cancellation fee of R50 would be charged. This is unacceptable and unfair, as I agreed to the service only on the basis that it was free. At no point was I informed of any costs, nor of any cancellation fee.