Formal Complaint Regarding Unauthorized Debit Attempts

Dear Cartrack Team, I am writing to express my deep dissatisfaction with the recent unauthorized debit attempts on my account. Despite my Cartrack account being fully up to date, I have noticed multiple attempts to debit R250 from my card, none of which I recognize or authorized. This situation is unacceptable and has caused unnecessary inconvenience and concern. I have always ensured that my payments are made timeously, and it is extremely disappointing to now be held responsible for unpaid funds that resulted from transactions I did not initiate. I request an immediate investigation into these debit attempts, a full explanation of how and why they occurred, and confirmation that no further unauthorized transactions will take place. I also expect any incorrect charges to be reversed promptly. Based on this experience, I cannot in good faith recommend Cartrack’s services to others, as this issue reflects poorly on the company’s billing and account management practices. I look forward to your urgent response and resolution of this matter.