Formal Complaint Regarding Poor Service and Lack of Support

I am writing to formally express my dissatisfaction with the level of service I have received from Cartrack. Over the past few weeks, I have engaged with more than three different sales agents regarding my queries. Each time, I have had to spend over 20 minutes re-explaining my situation, only to receive no meaningful follow-up or resolution. This ongoing lack of continuity and communication is both frustrating and unacceptable. As a business owner, I have entrusted Cartrack with over eight vehicles in my fleet, all equipped with your full package of tracking devices and cameras. Despite this significant investment, I am now experiencing considerable difficulty when attempting to expand my fleet. My requests to add additional vehicles have gone unanswered, and repeated attempts to obtain assistance—whether through calls or call-back requests—have yielded no response for over a week. Furthermore, I requested the installation or activation of panic buttons last week. While payment has already been processed, I have received no explanation of how the system operates, nor any guidance or support regarding its use. It is particularly concerning that while support requests are ignored, I receive prompt communication when payments are due. This inconsistency reflects poorly on your customer service standards. I expect urgent attention to the following: Immediate follow-up regarding my request to add additional vehicles Clear communication and guidance on the panic button system A dedicated point of contact to ensure continuity in handling my account If these matters are not resolved promptly, I will have no choice but to reconsider my business relationship with Cartrack. I trust that this complaint will be treated with the seriousness it deserves, and I look forward to your urgent response.