Formal Complaint About Cartrack – Unfair Charges & Harassment

Dear HelloPeter Team,

I am writing to formally lodge a complaint against Cartrack regarding the appalling service and ********* billing practices I have recently experienced.

If it were up to me, I would give them zero stars. I was forced to pay a R3,000 cancellation fee along with an additional outstanding balance, which I find unacceptable given the circumstances. Despite notifying them of a vehicle change, I continued to be charged for the tracking unit in my previous car.

To make matters worse, I am now being harassed with repeated calls over an alleged outstanding amount of approximately R400—an amount I was never properly informed about or explained. The last confirmed figure for the unit installed in my current car was R302, yet the billing has been inconsistent and confusing.

I feel completely disrespected and degraded by this experience. Cartrack’s conduct has been nothing short of exploitative, and I no longer wish to do any business with them. Their lack of transparency and customer care is alarming, and I strongly urge other consumers to be cautious when dealing with this company.

I am seeking public acknowledgment of my complaint and demand that Cartrack resolves this matter immediately—by stopping the harassment, clarifying any legitimate charges, and formally closing my account.

Thank you for providing a platform for consumers like me to voice our concerns.