forgot to switch off my carwatch and turned on my ignition, they phoned me asap and since I did not know their procedure when it comes to the carwatch segment

forgot to switch off my carwatch and turned on my ignition, they phoned me asap and since I did not know their procedure when it comes to the carwatch segment. I had my questions and Mr Michael Lijo kindly and professionally explained to me. So far am at ease and assuredly rested.