AF
Andrea F

1 reviews | Active since Jun 2024

26 Jun 2024, 23:25

Force you to remain in contract with them and go against the Consumer Protection Act. ******* debit off off my account.

I have tried reaching out to Cartrack South africa but unfortunately ther service department is not helpful. Unfortunately im forced to take it to facebook and maybe now i will get help. 1. I tried to cancel my contract as I no longer own the vehicle, yet the cancellation fee is the same amount as the remainder of the contract, yet accordinf to the Consumer Protection Act a provider may charge "a reasonable cancellation fee" Car track puts in their contract that they can charge you the remainder of the terms fees. This is definitely not considered reasonable by anymeans. According to South African law an ******* clause in a contract remains *******. Forcing a consument to pay the remainder of the contract is entrapment and in no means is thia fiar business practice. 2. This vehicle was reposessed by the bank. According to law no person may have a tracking device on a vehicle they do not own. Yet your service department cant help me here and im expected to pay the full amount. So im forced to partake in ******** activity by having access and means to track a vehicle I do not own. This is ********! 3. I am a single mom who is unemployed and you guys *******ly debited money off of my account in an amount I did not agree to.

I find your service departments lack of willingness to assist and your means to force a person to remain in contract with you poor business practice and is plainly entrapment!

I would appreciate a reply since Service department is unwilling to assist me.

0
Replies (2)
Cartrack
Cartrack's reply27 Jun 2024, 07:11
Official
 
 Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 

 
AF
Andrea F's update25 Jul 2024, 12:23
Reviewer Update
Unfortunely Car Track has insisted on the same as above Complaint and I have been forced to report them to the Consumer Commission.