Fix your mistakes or cancel

I am not happy with your service and treatment.. Your debt collector are extremely rude and have no clue how to deal with an account.

I called to change my banking details in December the consultant sent me forms and I filled and sent it to Cartrack..

Cartrack didn't act on the instruction, everyone calling me from the collections department have a different reason.. However today they decided to act on it with the same instruction..

Now Cartrack wants to be paid for the missed months which they themselves debited the wrong account causing me to incur banking charges and leaving the account over drawn. The idiot of a debt collector proudly even says I will be Black-Listed.. Couldn't even provide the complaint process when asked and had no clue who the Ombudsman is for CarTrack

I cannot be receiving same calls from different people daily.. Cancel the contract or figure out a way forward because i cannot be treated like this and smile about it.