CP
Cobus P

1 reviews | Active since May 2023

16 Jul 2024, 11:11

Fix faulty tracker and install a new dashcam.

I have been trying to fix a faulty tracker and install a new dashcam camera with cartrack. I have been a loyal client of cartrack for more than six years. For a loyal client for so long I have received the most pathetic service these last 3 weeks. Once again this morning cartrack decided not to honor their appointment to install my dashcam. No telephone call explaining their no show nothing. During this past 3 weeks I have spoken to various consultants and not 2 could agree on the same story to tell me. When I phoned them for the 4th time this morning, they had the odasety to tell me I didn't answer their calls. When talking to one of their managers, he claimed he couldn't hear me and put down the phone in my ear. Now suddenly they don't have dashcam stock available and they want to reschedule. This is also not the first time they have used this exuse. Currently I am so frustrated with their well below standard customer service that I don't know what to do anymore. Maybe I must just wait and see if they're gone phone back and what their response will be. This is now definitely one company I will not recommend to anyone.

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Replies (1)
Cartrack
Cartrack's reply16 Jul 2024, 18:38
Official
 Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team