First the “Request a call back” option on their app is no use

First the “Request a call back” option on their app is no use. I have been requesting only to receive no calls. Secondly I have reported my issue of my vehicle showing that its ignition has been on for the past 4 days on the app, yet it is not the case. That has hindered me from being able to get my trips data. It is very crucial for me to have my trip data. I am uncertain who it was between Kgothatso Letlepo or Gladys Xhashimba that said they have reseted the unit and I should drive for 7KM or so, the app should be okay. Neither has called to check if all is good. This level of service is totally poor and very much disappointing. I wonder if I’ll even receive prompt responses if ever I’m in danger.