Feedback on Poor After-Sales Service

Dear Cartrack Customer Service

I am writing to formally express my dissatisfaction with the poor after-sales service I received regarding a scheduled camera installation.

We had initially agreed on an installation time of 08:00, but no one arrived as promised. There was no update, explanation, or apology for failing to honor the appointment. I made several follow-ups with the scheduling department, which turned out to be an unpleasant and frustrating experience.

I eventually received a call from the technician after 17:00, asking for my address. He then informed me that the location was too far from Boksburg, assuming I was nearby, and the appointment had to be canceled.

I rescheduled for 08:00 for Friday which is today, but once again, the appointment was not honored. From 09:00, I had to make repeated follow-up calls, incurring additional costs as I went through your internal processes, repeatedly answering the same questions across three calls.

This entire experience has been highly disappointing. It feels as though there is a lack of care and accountability once a sale is completed and the contract is signed. When submitting an inquiry through your portal, responses are swift, but the post-sale service has been entirely unsatisfactory.

I urge your team to review and improve your after-sales service processes to ensure that other customers do not face the same frustrations.

Sincerely, Stanley Tau