Feedback on My Experience with Cartrack

Good Day,

I would like to share my disappointing experience with Cartrack. One of the issues I found very concerning is the lack of communication within the same department. Staff members do not record comments to indicate customer interactions, which results in multiple calls—sometimes five times—about the same matter.

I cancelled my policy and paid R4,157 for the cancellation. However, yesterday I received another call informing me that I need to pay an additional R125 as a prorated fee. This charge was not included in the original statement or the payment link sent to me.

In just two months, I have paid a total of R5,442.58. Based on this experience, I cannot recommend Cartrack to anyone.