Feedback on Customer Service Experience and Payment Issue

I would like to extend my sincere thanks to Mmathapelo Mmalefahlo, who was very helpful, knowledgeable, and up to date with my case. Her assistance has been much appreciated.

However, I am disappointed to report an unpleasant experience with one of your representatives, Pauline Vilakazi. Her behavior was rude, impatient, and disrespectful. During our interaction, she stated that she was “done for now because her manager would be calling to apologise for the inconvenience caused,” which I found unprofessional.

Additionally, I urge CarTrack to update your payment system. I have made the required payment, yet I am repeatedly being told that it has not been received. This ongoing issue is causing unnecessary frustration.

I trust that CarTrack will address these concerns promptly to improve customer service and system accuracy.