Fed up of poor service

Had enough. Cartrack has to fix their mess within 24hours from this or I will cancel my cartrack and take my bussines somewhere else. On 25 June 2021 my account was deducted with R2626.84. I reversed this payment as this is not what I am supposed to pay and I contacted car track to find out what the problem is. I was told that I am paying in advance now. When I asked when was I contacted to discuss and approve advance l payment the agent dropped the call. When I now call the call gets tranferred from 1 person to another. I have sent an email to customer care ticket#*** on 29 June 2021 and up to now have no response. I get phoned and harrashed every day by cartrack agents demanding that I pay the R2626.84. When I discuss the situation, they say that they will escalate the matter, and then the next day I receive another phone call demanding R2626.84. This is ridicilous. If cartrack can not even solve this matter how can I trust that cartrack will even recover a vehicle if ******. I will cancel my membership wirh cartrack if there is no prove that this has been resolved by 09 July 2021 13h00.