HJDP
Hermanus,Casper. Jeremia Du Plessis

1 reviews | Active since Aug 2025

27 Aug 2025, 12:52

***** & ****

Cartrack customers be AWARE of your fine print and T & C and Cartrack POLICY`S. They **** you with it. My vehicle got ****** in March 2025 they only track it for about 20 - 30 km and lost signal. There POLICY state that they will pay you 150K if not recovered. So I send all requested documents and waited the 60 working days for feedback. There feedback was that cartrack are NOT going to PAY- OUT because me as the customer did not phone there control room every 3 months to TEST MY units. Apparently that is the customers duty to do that, but they have the systems and control room. After I did even received report from them on the units. I reported them on hallo Peter and al of a sudden after more than a month I received 2 calls in one day, and still no solution. I ask CARTRAC for the proof of communication on the policy that state that the customer have to check there own units every 3 months and are still awaiting . How difficult is it to get the proof. CARTRAC SERVICE ARE AS BAD AS THERE RECOVERY.

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Replies (1)
Cartrack
Cartrack's reply27 Aug 2025, 12:55
Official
Good day Herm****,Casper. Jeremia Du Plessis,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team