Faulty unit - Unable to track my vehicle

I recently logged an inquiry regarding issues with my unit, specifically the inability to access historical data and track my vehicle's location. Your response stated that the unit requires maintenance, costing R600.

I'm deeply dissatisfied, considering:

1.⁠ ⁠The unit was installed by Cartrack. 2.⁠ ⁠I remain unaware of its location. 3.⁠ ⁠I consistently pay my monthly subscription. 4.⁠ ⁠Cancellation penalties apply.

Given these circumstances, I seek an alternative resolution that doesn't require me to bear the maintenance cost for your unit. Thank you for your prompt attention.