NN
Natsai N

1 reviews | Active since Jul 2017

28 Mar 2018, 08:18

Faulty unit installed for the fifth time.

CarTrack has outdone itself with poor service. I regret the day I signed onto this service. I had my tracking unit replaced 4 times in the space of 6months last year due to faulty signals being transmitted. Each time, I was promised a new unit was being installed and about two weeks later I would be called again being informed that the unit was faulty.

This morning, I got another call saying that the FIFTH UNIT I had installed has been transmitting faulty on/off signals.

I would like to terminate my contract with CarTrack but I am not paying ANY penalties. Please look through your records and confirm how many times my car has been tampered with by your staff only to yield the same results.

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Replies (1)
Cartrack
Cartrack's reply28 Mar 2018, 08:55
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards

The Cartrack Team