Faulty tracker

Jerry Manganye 1031 block bb,Soshanguve Pretoria *** *** 27February2025

Dear cartrack

Re: Faulty Car Tracker Installation - Honda LW52HPGP Make

I am writing to express my disappointment and frustration with the car tracker installation service I received from your company on 10thJanuary2025. Despite numerous attempts to resolve the issue, the tracker has never functioned as promised.

The installation process was completed by one of your technician on 10th of January 2025 at my addressin Soshanguve. However, after the installation, I discovered that the tracker was not transmitting any data, and I was unable to access the tracking platform.

I have attempted to contact your technical support team on multiple occasions , but the issue remains unresolved.Every time I call I am been told they are rebooting the tracker and I must check it after 20 minutes. I drive my car daily and your tracker is saying my car has been stationery for the past 47 days,how possible is that. It clearly shows its not transmitting anything. I have been patient and cooperative throughout this process, but it has become clear that your company has failed to deliver a functional product.

I request that you take immediate action to rectify this situation. I would like to request a replacement tracker that functions correctly or a full refund for the my money that you debited from my account and you can come and fetch your tracker. I would also appreciate compensation for the inconvenience and distress caused by your company's failure to deliver a working product.

Please respond to this letter within the next 7days, indicating the actions you will take to resolve this matter. If I do not receive a satisfactory response, I will be forced to explore further action, including filing a complaint with the relevant consumer protection agencies.

Thank you for your prompt attention to this matter.

Sincerely,

Jerry Manganye