SL
Shelley L

1 reviews | Active since Jul 2018

13 Jul 2018, 09:29

faulty instalation

25 June 2018 cartrack sent someone to do an installation on my daughters vehicle. Somewhere he has done something wrong as the electrics of the vehicle are no longer working as they did.The is was a new vehicle. My daughter and has been contacting cartrack daily and cartrack has not responded to even make an effort to contact her and sort out the problem. I am going to advise the Head office of Nissan that this is the service of this company so that they may be aware that when the vehicle has to be repaired it is not as a result of anything my daughter did but a very poor service from an "esteemed" company and that cartrack will bear the costs not us

0
Replies (3)
Cartrack
Cartrack's reply13 Jul 2018, 09:58
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards

The Cartrack Team

Best regards,

Cartrack
Cartrack's reply13 Jul 2018, 10:12
Official

Please could you supply us with more information regarding your daughter's account in order for us to investigate and assist (vehicle registration, I.D. and/or cell number).

Kind regards,

The Cartrack Team

Best regards,

SL
Shelley L's update13 Jul 2018, 11:22
Reviewer Update
User name-SCHM00079 IOM Serial *** Unit Serial 265544 Confirmation of installation 543333 Rustenburg My daughter S Liebenberg *** I mail customer care and Dorina at Rustenburg