Faulty device unattended but monthly premiums be paid

To whom it may Concern

I'm client of Cartrack for almost three years. I have several complaints concerning their services I received from Cartrack company recently.

On the 28/10/2020 I sent an email to Cartrack client services to notify the company about the tracker device that was installed on my car that the device is faulty. I discovered the faultyness of tracker device when I tried to check the same vehicle on my Cartrack mobile app. The mobile app gave me wrong address of the vehicle position. I quickly phone Cartrack to test the device if is working and it was confirmed that is faulty and they said as soon as the technician is available they will send him to come fix the tracker device. Since then I was not contacted and nobody has come to fix it.

On the 02/11/2020 I sent another email to remind them that I'm still waiting for the technician. I also make a phone call and I was told someone from Cartrack will call me back for appointment to come fix the tracker device. I also mention on the email that if they can't help me better they must come an uninstall the device from my car.

On the 16/11/2020 I sent follow up email to say I waited so long and have taken a decision to cancel the contract with Cartrack. I stopped paying because I was not receiving services.

Since then I received calls from Cartrack finance department that I'm In arrears I must pay my premiums. I try to explain my problems with finance people without success. They always promise that they will take the matter forward. Till to date the matter is not solved.

Finance department is always phoning me and I keep on explaining myself and it seems the matter is not attended to.

Disapointed badly