VN
Vee N
1 reviews | Active since Jan 2017
04 Aug 2023, 20:43
Faulty device
Does not even deserve a 1 star rating. How do you fit faulty devices but still debit people’s accounts? The technician fit the device and was not taken through what would happen next only to find that the device doesn’t work. None of the service agents can help/troubleshoot.
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
07 Aug 2023, 09:27 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply07 Aug 2023, 09:27
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
VN
Vee N's updateReviewer Update
07 Aug 2023, 14:43I’m 6 days into the useless service and nothing has been done about this unit. I have called again and told that a repair was not booked for the unit which I reported as not working multiple times. Unless I don’t contact Cartrack I don’t get anything and when I do it’s a useless “we will investigate”. There’s no complaints department and when I try to cancel the service I’m told about 5 days cooling off in an agreement that YOU have breached. I do not want a repair!!!!
VN
Vee N's update07 Aug 2023, 14:43
Reviewer Update
I’m 6 days into the useless service and nothing has been done about this unit. I have called again and told that a repair was not booked for the unit which I reported as not working multiple times. Unless I don’t contact Cartrack I don’t get anything and when I do it’s a useless “we will investigate”. There’s no complaints department and when I try to cancel the service I’m told about 5 days cooling off in an agreement that YOU have breached. I do not want a repair!!!!