Fat lot of use if no one answers the Emergency Number.

We first phone the emergency number and we just hold on and hold on and hold on, then someone answers and transfers us to Fleet. And again we hold on and we hold on until we gave up. We have no risk, speeding, last report on the app. No trips has been tracked for the last 5 days. Active vehicles 0. Don’t know if the unit is working. Why have an emergency number if no one answers the phone.