False Information & Poor After Sale Customer Service

I thought that Cartrack will be better than Netstar but it's worse. I did not not a tracking device because of all the **** customer service previously received but I was forced to install a tracking device by Old Mutual Insurance. After getting a tracking device fitted, Old Mutual rejected it as they want the early warning system. If tracking companies know what is required by an insurance company, why can't they install the correct unit !!! I asked to speak to a customer care manager. I didn't get through as I was screened as to why I needed to speak to a team leader. It feels like the team leaders are like presidents who can't be reached. I am regretting installing /the Cartrack device!!! This is more frustration to have a tracking device instead of having peace of mind. My spouse called to obtain the login details for me as the account holder & was told that I can use his login details. I tried and it failed. I called Cartrack. 2 calls got cut off while speaking to a consultant. On the 3rd call, I was told that the main account holder must call Catrack to change the password and to obtain the login details for me as the sub-user. He did call but must call again. So each consultant gives different information. Even with the cost to add a panic button. We got one price before installation and another price after the unit was installed without the panic button.

If you want to be frustrated & disappointed, you can install a Cartrack tracking device!!!!!!