Failure to provide call recordings

To whom this may concern

I sold my vehicle on 08 August 2024 and made a call to your client services call centre to cancel and was told I would have to pay a cancellation fee of R2650. I then asked for all my previous call recordings from car track and was assured I would receive them within the next week. I did not receive any feedback from you. I then made a follow up call on 15 August 2024 and was told that the previous call centre agent would be reprimanded and that my recordings would be sent to me within the next few days. I again did not receive anything. I then made a third follow up call on 22 August 2024 and was told that the previous consultant I had spoken to had not arrived at work yet but would be instructed to give me a call as soon as they arrive at the office. I again received no call or feedback regarding the matter.

When I joined car track I was assured that if I ever required my call recordings they would be made available to me however three calls in and no one has actually attended to the matter.

I am extremely disappointed in the treatment received. Promises are made at the beginning so we can join your service and then we have to run around when we need assistance. I am thankful my car never got ****** during my time with you as based on this treatment I would not have gotten the "wonderful service" you claim to provide.