Failure to pay warranty

I was hijacked and Cartrack was unable to respond even though the hijackers showed me that the company was calling which should've constituted a recovery. When i was freed. I looked for help and had to call the police and Cartrack to notify them only then did they take action. I called the next day and was told my car was not recovered. I should start calling the insurance companies to notify them. I called the next day regarding the warranty that I was promised at sign up. I was then given an email address for correspondence for Chantall Dippenaar . She only responded on the second day after multiple emails. With a company paste rejecting the warranty claim by company pasting texts from the t&cs. I have been in contact with Cartrack more then the amount before the hijacking took place. Even about the app that did not want activate at some stage they reset it And told me the unit is working. Today they say I was not in contact with them and do not want to pay out what they promised.

I am deeply saddened by this as everything including my mode of transport was taken from me violently and the tracking company ,Cartrack, could not and is not willing to help me. My calls are unanswered by aChantall Dippenaar.

Very very sad and disappointing experience after such a traumatic event.