GJ
Graeme J

1 reviews | Active since Apr 2018

21 Jun 2024, 08:57

failed service from Cartrack

Don't expect service from Cartrack, you will only be disappointed. Don't try and contact anybody in management you will be stopped by the gatekeepers in the call Centre. We had an incident on Friday 14 June 2024. We were able to recover the vehicle faster than Cartrack. This is the problem with companies that get amortized income monthly. To much cash in the business to focus on what matter. To many customers that don't place demands on the company so when there is a demand they don't know how to react. The perception that your asset is safe because you have a Cartrack devise in it, is false.

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Replies (1)
Cartrack
Cartrack's reply21 Jun 2024, 09:55
Official
 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team